Return & Refund Policy

At Giriputar, customer satisfaction is important to us. We take great care in packaging and shipping our products. However, if you receive a damaged, incorrect, or defective item, we are here to help.

Important: Unboxing Video Required

To be eligible for a return, replacement, or refund, customers must record a clear unboxing video from the moment the package is opened.

The video should clearly show:

The sealed package before opening
The shipping label
The complete unboxing process
The product received and its condition

Claims made without a proper unboxing video may not be accepted.

Eligible Cases for Return/Replacement

We offer a replacement or refund only if:

You receive a damaged product
You receive the wrong product
The product is defective upon delivery

Non-Returnable Items

Due to the nature of food products, we do not accept returns for:

Change of mind
Taste preferences
Orders placed by mistake
Opened or used products

Reporting an Issue

Please contact us within 48 hours of delivery with:

Order number
Clear unboxing video
Photos of the product (if applicable)

Refund Process

Once your claim is verified, the refund will be processed within 5–7 business days.
Refunds will be issued to the original payment method used during purchase.